What do our clients say about ResSolutions?
Amanda Peake, Operations Manager at Sitel
”It has been a pleasure and an education to have worked with Rachel. Rachel is the ultimate professional. She is a progressive thinker and challenges everyone in her team to provide the ultimate in service and solution. She challenges the accepted and is inspirational in her management."
Gareth Gatson, eVP Omnichannel at US Bank
"Great Results, expert, high integrity. Rachel is a rare breed of professional - expert in her field, results and delivery oriented. Works unsupervised but keeps you in the loop. Great people manager (firm but fair) and very commercial. I would not hesitate to recommend her to anyone - and I am sure she could turn her hand to almost any type of business problem.”
Chris Martin, Director of Distribution and Revenue, Ramada Jarvis.
“Rachel worked with Ramada Jarvis over a four year period and made an enormous contribution to the business. First, she established a centralised call centre; and then transformed it into a fully integrated multi-channel customer contact centre. Rachel has a never ending desire and enthusiasm to improve efficiency and generate revenue. Through the delivery of streamlined processes and the introduction of clear and concise KPI measures, we were able to considerably reduce the cost of our operation while doubling call handling per hour and seeing near 100% improvements in revenue per call and conversion levels. And if that weren't enough, Rachel is great fun to work with too!”
David Murray, Vice President of Strategic Account Management CEMEA at Teleperformance
“Rachel is a Contact Centre professional who is inspired by new media technologies and the transformation they can have within the contact centre environment.”
Allan Davidson, Director of Vision Hospitality Management
"Vision commenced a contract with a Hotel chain in Croatia (owned by a French Property Company) in November 2011 and immediately realised the need for an Asset Manager with strong Commercial and Distribution experience. Having worked with Rachel previously I asked her to take an eleven month contract as Asset Manager to work with me to turn this faltering hotel chain around.
Rachel’s focus on process, organisational structure and team development and knowledge of e-commerce and Revenue strategies has not only helped enable a 17% increase in room revenues in 2012 but also left the hotel company with the structure and framework it needs in order to be self-sufficient and successful throughout the coming year. Processes and plans are now in place to ensure next year’s season is a success. One of her final tasks was to help deliver the 2013 budget plan which is a detailed segment by segment analysis and forecast of growth potential of a further 15% for 2013.
Rachel is resilient, thorough and determined and also takes time to develop good working relationships with both senior and junior team members. Shortly after the start of her contract the Head of Commercial left and Rachel rose to the challenge to head the Sales and Marketing team until a replacement could be found.
Although this particular contract has now finished, Vision will be keen to work with Rachel again on future projects."