Contact Centre Solutions and new start-ups

 

ReSolutions can offer you consultancy for your existing or new contact centre to:


  • Define strategy and future road map

  • Design Customer journey and touch-point mapping

  • Improve performance

  • Identify technology opportunities

  • Outsource or partially outsource and consider home-working opportunities

  • Consolidate local and central operations

  • Implement Total Quality Initiatives

  • Define forecasting and scheduling requirements and technology

  • Implement organisational structure and people strategies