Transforming customer journeys

Contact Centre Solutions and new start-ups

 

ReSolutions can offer you consultancy for your existing or new contact centre to:

​

• Define strategy and future road map

• Design Customer journey and touch-point mapping

• Improve performance

• Identify technology opportunities

• Outsource or partially outsource and consider home-working opportunities

• Consolidate local and central operations

• Implement Total Quality Initiatives

• Define forecasting and scheduling requirements and technology

• Implement organisational structure and people strategies