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ResSolutions

 

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Omnichannel Strategies

 

Contact Centres, eCommerce and Marketing teams need to combine strategies around customer contact, communication, information and marketing across channels. ResSolutions will support omnichannel strategies incorporating:

 

  • Integration of channel management

  • Website support

  • CRM (single-view of customer)

  • Social Media

  • SMS and webchat

  • Traditional Contact Centre