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ResSolutions

 

LET'S TALK: 07969 760052
INTRODUCTION

 

ResSolutions is an Independent Consultancy working in partnership with you to improve performance in every part of your business.

ABOUT US
AREAS OF EXPERTISE

With over 30 years of experience in front line Customer Service and Sales, Rachel and her associates can help your organisation build a framework for your business that supports your people and your customers.

OUR VISION

Whether you are a start-up, looking to consolidate, transform or grow, with our independent, hands-on approach you will have a trusted advisor to help you create your vision with your customer in mind.

 

We work across industries because ultimately the customer journey approach defies industry boundaries. Customer Services brings its own set of unique challenges which we set to help you unravel and solve.

  • Customer experience transformation

  • Contact centre solutions

  • New start ups

  • ​Change management

  • ​Business readiness

  • Outsource strategies

  • Consolidation programmes

  • ​Multichannel distribution strategies

  • ​Interim leadership

  • Quality management programmes

TYPICAL CHALLENGES IN CUSTOMER SERVICE
  • Lack of true support to invest in a Customer Experience vision at board level and believe in customer life-time-value versus new sales

 

  • Losing sight of multiple customer touch-points as they span across organisational silos (Single view of the customer)

 

  • Diverse customer expectations and need for personalisation

 

  • Broken process which frustrate employees and customers

 

  • KPIs and scorecard misalignment to Customer Experience measurement (VOC)

 

  • Erosion of industry boundaries (customers compare you to their experience across industries)

 

  • Budget constraints and being a cost-centre

 

  • Competent and Engaged employees (High staff turnover)

 

  • The changing role of employees (to more complex enquiries and customers self-serve on simple transactions)